Product Questions 

What does GOTS certified organic cotton mean?

All of our blankets and burp cloths are made with GOTS (Global Organic Textile Standard) certified organic cotton, and the majority of our garments are made with GOTS-certified organic cotton.

GOTS is the highest level of certification available for organic fabrics. In order to receive certification, products are evaluated throughout the manufacturing process — from their very beginnings as raw materials to their final fabrication as garments or blankets.

It forbids the use of harmful pesticides, toxic heavy metals, and chlorine bleach. It requires that all dyes meet safety requirements on toxicity and biodegradability.

And as part of the GOTS certification process, the factories that produce our products are required to provide safe working conditions and fair wages for all of their employees.

A Monica + Andy product should feel as good to you as it does to your baby.

Tell me more about your organic cotton fabrics.

Organic cotton is grown without synthetic pesticides or fertilizers, which means there’s no chemical residue in the fabric. That’s extremely important to us since our fabric is snuggling your baby’s soft + sensitive new skin.

Additionally, we do not spray our blankets or garments with any fire-retardants, making everything formaldehyde free. Our fabrics have never been processed with — nor do they contain — phthalates. And finally, all of our buttons + snaps are lead and nickel free.

We take your baby’s safety very seriously.

Where are your products made? 

All of our clothing is designed in Chicago, Illinois by our in house team at Monica + Andy. We globally source our fabrics with the majority of our manufacturing done at an organic and GOTS certified factory in Mumbai, India.

Are your prints limited edition? 

Yes! To keep our line unique, all prints are limited edition. If you’re looking for a specific print, please email storks@monicaandandy.com

What is a layette?

A layette is your baby’s first wardrobe! Most newborns wear a mix of cozy and soft bodysuits, rompers, infant gowns, hats, and tops and pants. Monica + Andy’s Modern Layette includes 13 of those essentials (our go-to formula for less laundry) along with 3 blankets, 2 bibs, and 2 burp cloths. It’s all the essentials you need to dress, bundle, and cuddle your baby for the first few months.

 

Gifting

Do you offer gift wrap?

Yes! Gift wrap must be selected at checkout. Simply select “Add Free Gift Wrap” and add your gift message. If you select gift wrap, the entire order will be gift wrapped together. If you’d like multiple gift boxes, you must place separate orders. We are unable to add gift wrap or a gift message to an order after it has been placed.

How do I add gift wrap?

 Gift wrap can be selected by clicking the cart icon BEFORE checkout. Simply select “Add Free Gift Wrap” and add your gift message. If you select gift wrap, the entire order will be gift wrapped together. If you’d like multiple gift boxes, you must place separate orders.

Can I add gift wrap after I’ve placed my order?

We are unable to add gift wrap or a gift message to an order after it has been placed.

How does gift wrap work?

 If you select gift wrap, the entire order will be gift wrapped together. We are unable to accommodate special gift wrap requests. 

If you’d like multiple gift boxes, you must place separate orders. 

Can I include a gift message? 

 Yes! When you add gift wrap, you can include a personalized gift message. Gift messages are handwritten on gift notes and included in the gift box. 

Will a gift receipt be included?

 We do not include any pricing information or gift receipts in any orders. If a gift recipient wants to make an exchange, they can simply contact our team at storks@monicaandandy.com and they will assist. 

Can I send a gift card?

Of course! Gift cards are available for purchase on our website. Gift cards are sent electronically and emailed directly to the purchaser. If you’d prefer to send a physical gift card, please contact our team at storks@monicaandandy.com.

Can I register for items on your site?

Yes! Monica + Andy is proud to partner with Babylist. Add our items to your Babylist registry by clicking on the “Baby Registry” link at the top of our website. If you don’t have a registry with Babylist, click on the “Baby Registry” link to create one — it's super easy!

How do I contact the Gift Concierge?

Our Gift Concierge will help you find the perfect gift. Just email us at storks@monicaandandy.com.

 

Orders, Returns, and Exchanges

How fast are orders processed?

If an order does not include personalization/embroidery, we typically ship within 2-5 business days from the date of purchase. In times of higher order volumes, this fulfillment time can be extended. If an order does include personalization/embroidery, please be aware personalization extends standard shipping + fulfillment time by 7-10 business days.

When an order includes both embroidered and non-embroidered items, we wait to ship the complete order as one shipment.

Can I change my order? 

We are unable to make any changes after an order has been placed as they are processed immediately. 

Can I cancel my order? 

Please note that you cannot cancel an order after it has been placed as they are processed immediately. If you need to cancel your order, please contact us as soon as you can at storks@monicaandandy.com.

Can I edit my shipping address? 

If you need to update your shipping address, please contact storks@monicaandandy.com and we will do our best to make the change.

What forms of payment do you take?

We accept MasterCard, Visa, Discover, and AMEX. Additionally, we accept PayPal online.

How long does shipping take? 

*Due to Covid-19 restrictions, carriers are not currently guaranteeing shipping times. More information here. Typically, our standard shipping is via USPS First Class and FedEx, which is usually delivered within 5 business days.

Where can I track my order?

You will receive your tracking number via email shortly after your order ships.

Do you ship internationally?

Yes. Please proceed through checkout for our landed cost calculator and international shipping options. For our Canadian Customers, you may receive a phone call from UPS asking whom you would like to have broker your shipment. Please respond that UPS should broker your shipment in order to receive your package in a timely manner.  

What is pre-order and when will my order ship?

Occasionally, we give our customers the ability to reserve specific items via our online shop before the inventory is actually available. The approximate delivery date will be specified on the product page, but generally our pre-order starts two weeks prior to the product's arrival. And then once it arrives, it is shipped via USPS, which is usually delivered within 5-7 business days.

Do you have a waitlist?

If you’d like to be added to our waitlist for a specific product, please email storks@monicaandandy.com. The team will notify you when the item becomes available. 

What is your returns and exchanges policy?

Returns can be started with an order number or email address here

Unwashed, unworn items purchased within 90 days with an order number are eligible for return.

All international orders, as well as personalized, embroidered, sale and items sold as “final sale”, are final sale and are not eligible for return or exchange.

Once the return is received and processed, orders will either be refunded to the original payment method or for store credit to use towards a future purchase.


All domestic Gift returns will receive store credit that can be used to shop online or in a Guideshop.

All domestic Gift returns must be accompanied with an order number or record of sale to be accepted. Shipping fees are not refunded.

You have 14 calendar days from the day you receive the return label (via email) to send your items back.

Please include the original packing slip from your order with your return. If no packing slip is included, your return might not be accepted.

If no record of sale is available, we reserve the right to refuse the return and ask for personal identification.

If items in the return are significantly used or not in resellable condition, we also reserve the right to refuse the return and will mail back the items.

Shipping costs will not be refunded.

When can I expect my refund?

We aim to process returns as quickly as possible. You will receive a notification as soon as we finish processing your return. In times of high order volume, it may take us longer to process your return. 

How do I make an exchange?

Once you’ve returned the item(s), we will issue you a store credit that can be used towards a new purchase. Shipping fees will not be refunded.

Will I be refunded the original shipping charge? 

If you paid for shipping, you will not be refunded if you make a return. Refunds are for products only. 

Do you price match? 

We do not offer price matching on prior purchases. 

How do I return a gift?

Gifts purchased or shipped domestically can be returned online or in a Guideshop for a store credit. You can initiate an online return here


Discount / Promotional Codes

How do I apply my promo code to my order? 

Promo codes can be applied at checkout by entering the code in the “gift card or promo code" field.

Only 1 promo code may be used per purchase. 

Promo codes can’t be retroactively applied after you’ve placed your order. 

We are unable to apply expired promo codes to an order. 

Are promo codes only eligible on Monica + Andy products?

Yes! Promo codes only apply to Monica + Andy products. They aren’t eligible for use on any partner products, events or services.

Our welcome discount is for new customers only. If we find abuse of the discount with multiple email addresses we will deduct the discount from your order.


For any other questions, email is the best way to contact us. Please reach out to storks@monicaandandy.com.

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