Returns + Exchanges

How do I start a return? 

Start your return or exchange here- https://returns.monicaandandy.com/

If you are the purchaser, you can start your return by entering in your order number and shipping zip code. You can also start your return by entering your email address by selecting "Start with your email address". You will then be emailed directions on how to proceed with your return.

If you're returning a gift, select "Gift Return Click Here". 

What is your return + exchange policy?

Domestic orders purchased within 90 days may be returned for a refund or store credit. Some orders may be eligible for an exchange. Items must be unwashed and unworn. All international orders, personalized, embroidered and sale items are final sale and not eligible for a return or exchange. 

Domestic gift returns will receive store credit that can be used to shop online or in a Guideshop. All orders must be accompanied with an order number and record of sale.  Shipping fees are not refunded.

How soon will I get my refund?

Refunds and store credit are issued approximately 2 weeks after the return has been received. If there are any issues with your return package, the refund may be delayed.

What items are returnable?

What items are non-refundable?

Personalized and embroidered items

Items marked as final sale.

International orders.

Masks and personal items.

Free gifts or promotional items with retail value.